Refund and Returns Policy

We want you to be happy with every order. Here’s how returns and refunds work.

14-day returns on unopened products

If you’re not satisfied, contact us within 14 days of delivery. Unopened products in their original sealed packaging can be returned for a refund or exchange. Once we receive and inspect the return, your refund is issued to the original payment method within 5–7 business days. Original shipping charges are non-refundable and return shipping is at your cost unless the return is due to our error.

Opened products

For health and safety reasons we can’t accept returns of opened flower, pre-rolls, edibles, vapes or concentrates. If something is wrong with an opened product (for example a defective vape device), contact us within 7 days of delivery with a description and photos and we’ll replace it or refund it.

Damaged or incorrect orders

If your order arrives damaged, or you receive the wrong item, let us know within 48 hours of delivery with photos. We’ll send a replacement or refund you in full, including shipping.

Cancellations

Orders can be cancelled for a full refund any time before they ship. Once an order has shipped it falls under the return policy above.

Orders to restricted states

Orders placed for delivery to a state we can’t ship to are cancelled automatically and refunded in full.

How to start a return

Use the Contact page or reply to your order confirmation email with your order number and the reason for the return. We’ll send return instructions within one business day. Please don’t send products back without contacting us first.

Refund timing

Refunds are issued to the original payment method. Depending on your bank or card issuer, it can take 5–10 business days to appear on your statement after we process it.